Privacy Policy

Care AU values and respects the privacy of this website’s visitors and of anyone who contacts us. This website does not promote online surveys nor sends bulletins by email without the authorisation of the recipients. Any personal data in any mail or email sent to us is solely used to provide information as requested. Personal details are maintained as required by the Privacy Act 1988 (Cth), Privacy Amendment Act 2012 and Privacy Regulation 2013.

How we collection of your personal information

Many aspects of the site can be viewed without providing personal information, however, for access to future Care AU customer support features you are required to submit relevant personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password or for relevance to the specific type of service we may be requested to provide you (such as racial/ethnic origin for cultural sensitivities).

Care AU primarily collects and holds personal information in electronic form that is held securely on servers and computer systems. Care AU maintain computer and network security such as firewalls (security measures for the internet) and other security systems such as identifiers and passwords to control access to our computer systems.

How we Share personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Care AU takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations to the protection of your personal information.

Care AU will comply with the order to prohibit any trans-border flow of personal or sensitive information without the prior written approval of the relevant Government Department (eg Department of Veterans’ Affairs).

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally to gauge visitor traffic, trends and deliver personalized content to you while you are at this Site

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Care AU reserves the right to make amendments to this Privacy Policy for the Care AU website at any time. If you have objections to the Privacy Policy for the Care AU website, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Care AU reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Care AU welcomes your comments regarding this Privacy Policy for the Care AU website. If you have any questions about this Privacy Policy and would like further information such as the Care AU Privacy, Consent and Confidentiality Policy, please contact us by any of the following means during business hours Monday to Friday.

Call: 03 8763 2328

Post: Attn: “Privacy Policy for the Care AU”,

Care AU Pty Ltd 

232 High Street, Preston, VIC, 3072




The information provided on the Site is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. While the information on this Site has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors. The content displayed on the Site is the intellectual property of Care AU. You may not reuse, republish, or reprint such content without our written consent.

All information posted is merely for educational and informational purposes. It is not intended as a substitute for professional advice. Should you decide to act upon any information on this Site, you do so at your own risk. Further, the Site may contain content that includes statements, endorsements, or testimonials by users of our services. These statements, endorsements or testimonials reflect the real-life experiences and opinions of such users only and may not necessarily be representative of all users of our services.

The Site may contain links to other websites or content belonging to or originating from third parties or links to other websites. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site.

We may change the disclaimer policy at any time without informing you. If you want to make sure that you are up to date with the latest changes, we advise you to visit this page to check for updates regularly.

Updated: July 2023

Translate »